Terms & Conditions
General Terms and Conditions (GTC) of Made Cocktails Shop
1. Scope
These General Terms and Conditions (GTC) apply to all orders placed through the online shop of Made Cocktails. By placing an order, you agree to these terms.
2. Contractual Partner
Your purchase contract is concluded with Made Cocktails Shop, operated by Thierry Guidicelli, residing in Lucerne, Switzerland. Contact email: hello@madecocktails.com.
3. Conclusion of Contract
By listing a product in our online shop, we make a binding offer to conclude a contract for this item. The contract is concluded by accepting the offer through submitting your order via the online shopping cart system.
4. Shipping Conditions
Delivery time varies depending on the delivery location and is dependent on product availability and the location of the production facility. Printful, as our partner, ships products from various international locations, including the United Kingdom and Latvia. Delivery times are estimates and can vary:
- Europe: 8–11 business days
- Switzerland & Liechtenstein: 9–12 business days
- International: 10–20 business days
5. Customs and Taxes
Additional duties and taxes may apply, which are outside our control and are the responsibility of the buyer. Customers are responsible for complying with local import laws.
6. Payment Terms
Payments can be made by credit card, PayPal, or other payment methods listed on the website. Exact accepted payment methods are listed on the payment page.
7. Returns and Refunds
Due to the individual character of the produced goods (print-on-demand), we do not offer a general return or exchange, except in cases of delivery of incorrect or damaged products. Please contact us within one week of receipt with photos of the item by email at hello@madecocktails.com.
8. Disclaimer
We are not liable for delays or interruptions that are beyond our control, including failures in delivery services or unforeseen production delays. Liability for slight negligence is excluded, except in cases of injury to life, body, or health.
9. Data Protection
Your personal data is treated in accordance with our privacy policy, which you can view on our website.
10. Final Provisions
Swiss law applies. The place of jurisdiction is Lucerne, Switzerland. Changes to these GTC are reserved and, if made, will be communicated on our website.
Frequently asked questions (FAQ)
When will I receive my order?
After a processing time of about 3–7 days, your order is shipped. Delivery time varies by location and can be influenced by external factors:
- Europe: 8–11 business days
- Switzerland & Liechtenstein: 9–12 business days
- International: 10–20 business days
Where is my order shipped from?
We work with Printful, which handles orders globally in facilities in Europe and other regions to ensure efficient delivery.
Do customs fees apply to my order?
In addition to postage costs, additional customs and tax fees may apply, which are determined by local customs authorities and are beyond our control.
What if my order hasn't arrived?
Please first check your shipping confirmation for address errors, inquire at the local post office, or ask neighbors. If these steps do not resolve the issue, contact us at hello@madecocktails.com with your order number.
How are the products made?
Our products are manufactured on-demand by Printful, which uses production sites worldwide to optimize delivery. This conserves resources but takes a bit longer.
How can I track my order?
After shipping, you will receive a tracking link via email. If you have questions about tracking or your shipment, please contact us at hello@madecocktails.com.
I received an incorrect or damaged product, what should I do?
Please send us an email at hello@madecocktails.com with photos of the damaged or incorrect product and your order number within one week of receipt.
What are your return policies?
Due to the individual character of our products, we generally do not offer returns or exchanges. For issues, contact us at hello@madecocktails.com
Do you offer refunds?
Refunds are only offered to customers who receive incorrect or damaged items. If this applies, contact us at hello@madecocktails.com with photos of the affected items.
Can I exchange an item?
We currently do not offer exchanges. Please carefully check the size details before ordering as our products tend to run larger.